Danish Refugee Council -
eLearning
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As a result of the Corona pandemic, the organisation had to find new ways to educate employees on software and guidelines. Therefore, the goal of the project was to develop eLearning for the internal enterprise software and create a learning platform as information hub.
As Digital Designer, I was responsible for Visual Design, User Research, and Prototyping.
Overview
Background
Danish Refugee Council is an NGO operating worldwide with Headquarters in Copenhagen, Denmark. The organisation aims to help refugees worldwide finding new homes and improving the conditions in risk countries.
I was half of the design team at DRC.
As part of the Learning & Development Team, I collaborated daily with one designer in my team and several stakeholders in the organisation from different departments creating the course content. While I supported the HR department with design, I was responsible for the visual design and user experience in the eLearning courses.
During this journey I have grown a lot, some key achievements of which I have listed below:
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Re-designing learning materials and creating 18 internal e-learning courses with a focus on user-centered development and visual design, leading to an increase in employee knowledge/course completion rates
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UX Design and content creation for the organization-wide Learning Portal
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Strengthening learning initiatives by creating communication strategies
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Providing quarterly data reports on Learning for the entire organization using Power BI
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Creating a digital identity for DRC eLearning through a cohesive visual branding and developing a design guide
The big difficulty identified from the beginning of this project was to create eLearning courses for a high complex internal software used daily in different country operations which should be as effective as in-person training. Due to corona the organisation had to find new ways of training.
The process for this project was that business process experts from different departments formed an implementation team, which was responsible for creating the content in cooperation with other business process experts. The design team would support on the content outline and was responsible for the overall UX, visual design, and user testing.
Pain points of this project:
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Many stakeholders in different time zones
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Making a high complex system as easy to understand as possible
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Creating a knowledge hub from scratch with an inclusive user experience
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Design team not involved in all crucial steps
Defining the problem
eLearning courses
The purpose of the eLearning courses was to visualise high complex information about the internal software in an easy and logical way. The courses had to be understandably for employees in a variety of countries speaking different languages. Therefore, the visual design had to be inclusive and globally readable.
Additionally, the courses had to target different learning types. The idea was to combine different versions of media (tables, graphics, videos) with text and test the users knowledge in different forms of quizzes.
Some key takeaways from this project are:
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Communication is key. Working with many stakeholders over different time zones requires a lot of organisation and good communication.
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Inclusive design is important. With a variety of learners in different countries, inclusion and accessibility become more important to create successful eLearning.
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Everybody learns differently. When creating eLearning it is important to think about different learning types. Variety within how you present information is essential.
Takeaways
After switching from the old intranet system to the new one on Sharepoint, I had to build up a Learning Portal that collects all the information that employees need to find eLearning and learning materials. The platform had to combine easy navigation and a high amount of information. The user experience had a high focus on inclusive and diverse visual design.
Learning platform
